The Products offered by the Owner (Sara Zara Creations Proprietorship Firm, Mumbai) through its Website sarazaracreations.com, may be cancelled, returned or exchanged, and the same shall be governed by the terms of Return and Refund Policy stated hereinbelow. This document is an electronic record as per the Information Technology Act and the same being generated by a computer, does not require any physical or digital signature, hence, your access to and / or use of the Website or any Product purchased through this Website automatically signifies your consent to be bound by this Return and Refund Policy. It is thus insisted that you carefully peruse and understand the same before accessing and / or using the Products for any purpose whatsoever.

It is apprised to you that the Owner may, at its sole discretion, alter, modify, amend or remove the terms of this Return and Refund Policy without giving notice to you, therefore, kindly apprise yourself with all such changes in order to ensure due compliance of the same.

• 1.1. After confirmation of the order by the Owner, you can request for cancellation of the same only before the Product is dispatched for delivery. No request for cancellation shall be accepted after the Product is dispatched.

• 1.2. In order to cancel any order, you are required to write to the Owner on the email id mentioned on the Website or message on the WhatsApp number mentioned on the Website.

• 1.3. Upon acceptance of cancellation of Product, the Owner shall refund the amount to you as per clause 3.

• 2.1. After your order (Product) is delivered to you, you can request for return of the same only if you receive a wrong Product or if there is any defect in the Product, and not for any other reason such as not liking the Product, no longer needing the Product, placing a wrong order, etc.

• 2.2. The request for return of any Product delivered to you, should be placed by you within 1 day of receiving the Product, after which, the Owner may reject the said request at its discretion.

• 2.3. For placing a return request, you are required to write to the Owner on the email id or on the WhatsApp number mentioned on the Website and send the parcel opening video of the Product along with it. No request for return shall be considered without receiving such video.

• 2.4. The Product that is being returned should have its Sara Zara Creations tag intact, and the Product should be unwashed, unused, unworn, and undamaged.

• 2.5. The request for return of any Product shall be evaluated / inspected by the Owner and the Owner may, at its discretion, reject the same if the conditions of return are not met to its satisfaction.

• 2.6. If your request for return of a Product is accepted, you can self-ship the said Product through any trusted courier service within a day of acceptance of such request, at the address mentioned on the Website, and the courier / shipping charges shall be borne by the Owner if the receipt / invoice thereof is submitted to the Owner. No pick up service shall be provided by the Owner.

• 2.7. After the Product (that is being returned) is received by the Owner, the Owner shall send a confirmation to you either through email or WhatsApp or text message, and shall further inspect / examine the returned Product. If the Product is in a satisfactory condition as per the Owner, it shall refund the amount as per clause 3.

• 2.8. In case of more than 2 returns requested by you, the Owner may, at its discretion, reject any subsequent request for return of any Product.

• 2.9. In case of non fitting of any Product (owing to its size), no refund shall be accepted, however, you can request for exchange of the Product.

• 2.10. In order to place request for exchange of any Product, you are required to write to the Owner at the email id or WhatsApp number mentioned on the Website.

• 2.11. The Owner may accept the request for exchange of any Product on the basis of its availability.

• 3.1. All refunds shall be endeavoured to be made within 7 working days of confirmation of return request, however, the same may be delayed owing to circumstances beyond the Owner’s control.

• 3.2. In case it is not possible to deliver the Product ordered by you owing to your non-availability at the shipping address or owing to your house door being locked or such other reason, and the same is returned to the Owner, the refund for said Product shall be credited to you by deducting the delivery charges of the order.

• 3.3. The amounts that have to be refunded shall be credited into the same payment mode using which the payment for purchase of order was made.

• 4.1. The Owner shall not be liable for any loss or damage caused to any person and / or entity owing to any delay in refunding the amount for reasons beyond control of the Owner.

• 4.2. The Owner shall not be liable for any loss or damage caused to any person and / or entity owing to your acts or omissions, and / or the acts or omissions of any other person and / or entity.

• 4.3. You shall solely be liable for any loss or damage caused to any person and / or entity owing to your acts or omissions during, out of the course of, or in consequence of access or use of the Website or Products; and / or in violation of this Return and Refund Policy.

You shall indemnify, defend and hold harmless the Owner for any loss or damage caused to any person and / or entity as a consequence of your acts or omissions.

• 6.1. All grievances with respect to cancellation, return or exchange of the Products and refund of amount shall be addressed Mrs. Mushira Shaikh (Grievance Officer) and you are insisted to write to her regarding the grievance, at info@sarazaracreations.com or WhatsApp or text message her on +919004929161.

• 6.2. The Grievance Officer shall endeavour to get back to you within 5 working days of receipt of your communication, and the redressal / closure of your issue shall be done at the earliest.

Any dispute between the Parties during and / or out of course of; arising out of; and / or as a consequence of this Return and Refund Policy shall be promptly intimated by the disputing Party to the other Party, and the same shall be amicably resolved by the Parties within further 25 days. Either Party may, in the event that such dispute is not resolved amicably, issue a Notice of 15 days to the other Party for resolving the same by Arbitration proceedings governed by the Arbitration and Conciliattion Act, 1996 and the venue for the same shall be at Mumbai, Maharashtra.

The Terms and Conditions, and the aforesaid process of dispute shall be governed and construed in accordance with the laws of Republic of India and are subject to the exclusive jurisdiction of Competent Courts at Mumbai, Maharashtra.